LuckyRiches Privacy Policy

At LuckyRiches, we take the protection of your personal data seriously. This Privacy Policy explains how we at LuckyRiches Casino collect, use, store and protect your information when you visit luckyriches.com, create an account, or use our services. We are operated by 3-102-959342 SRL, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202607007-FI1. By using our platform, you consent to the practices described below.

Information We Collect

When you register with Lucky Riches casino, we collect certain personal and technical data necessary to provide our services, verify your identity, and comply with our licensing obligations. Our LuckyRiches platform gathers information through your account registration, deposits, withdrawals, and general use of the site.

• We collect identification details such as your name, date of birth, address and nationality during registration and verification
• We gather contact information including your email address and phone number
• We record payment details related to deposits and withdrawals made through Interac, Visa, Mastercard, Apple Pay, Google Pay, MiFinity, Bitcoin, Ethereum and Tether
• We track your gaming activity, including wagers, winnings, bonus usage, and session history
• We log technical data such as IP address, device type, browser information and location data to prevent fraud and enforce restricted territory rules
• We retain communication records when you contact our support team via live chat or email

How We Use Your Information

Here at LuckyRiches, we use the information we collect for several legitimate purposes connected to operating our casino safely and in accordance with our licence. Our LuckyRiches team processes your data to deliver services, prevent misuse, and comply with legal obligations under the law of Costa Rica and our regulatory framework.

• We use your data to verify your identity and complete Know Your Customer (KYC) checks before processing withdrawals
• We process your payment information to facilitate deposits and withdrawals in EUR, CAD, and supported cryptocurrencies
• We analyze your activity to detect fraud, money laundering, or breaches of our terms, including VPN or proxy use intended to misrepresent your location
• We use contact details to send account notifications, bonus updates, and important service communications
• Our Missions programme and loyalty features rely on activity tracking to calculate eligible rewards and prizes
• We may use your data to enforce restrictions applicable to players from the United States, China, United Kingdom, France, Japan, Saudi Arabia, Russia, Turkey, Australia, and other restricted jurisdictions

Legal Basis for Processing

At LuckyRiches Casino, we process your personal data based on several legal grounds. We rely on the performance of our contract with you when processing registrations, deposits and withdrawals. We act under legal obligation when complying with anti-money laundering and licensing requirements. Where applicable, we rely on your consent for marketing communications, and on our legitimate interests when preventing fraud or improving our services.

Data Sharing and Third Parties

We at LuckyRiches do not sell your personal information. However, we may share limited data with trusted third parties where necessary to operate our services. Our LuckyRiches casino works with payment providers, identity verification services, game providers such as Pragmatic Play, Evolution, Play'n GO and other licensed suppliers, as well as regulatory authorities when legally required.

• We share payment data with processors to complete your deposits and withdrawals
• We share verification documents with identity checking services to confirm your eligibility to play
• We may disclose information to regulators or law enforcement where required under our licence or applicable law
• We may share technical data with security providers to detect VPN usage, fraud, or suspicious activity

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting and dispute resolution requirements. If your LuckyRiches account becomes dormant after twelve consecutive months without login activity, we may apply an administrative fee while retaining your data in accordance with our terms. Once retention is no longer required, we securely delete or anonymize your information.

Your Rights

You have certain rights regarding the personal data we hold about you. Our LuckyRiches privacy practices are designed to respect these rights wherever applicable under relevant data protection laws.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain types of processing, including direct marketing
• You may withdraw consent at any time where processing is based on consent

To exercise these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable regulations.

Cookies and Tracking Technologies

We at LuckyRiches Casino use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site performance. These technologies help us recognize returning visitors searching for lucky riches casino login, improve navigation across lucky riches slots, and ensure our platform functions properly on desktop, mobile browser, and our installable app.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our LuckyRiches systems use encryption, secure servers, and restricted access protocols to safeguard sensitive information, including payment details and identity documents submitted during verification.

International Data Transfers

As we operate internationally and serve players across the UK, Germany and France, your data may be transferred to and processed in countries outside your country of residence. We at LuckyRiches ensure that appropriate safeguards are in place when such transfers occur, in line with our obligations under our licence and applicable law.

Children's Privacy

Our services at Lucky Riches are strictly intended for individuals who meet the minimum legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and accounts found to belong to underage individuals will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or licensing conditions. We encourage you to review this page regularly. Continued use of LuckyRiches casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data at Lucky Riches casino, please reach out through our Help section or email our support team directly at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.